Terms and Conditions

Terms and Conditions

Welcome to Soft Petalz! By accessing or purchasing from our website, you agree to the following terms and conditions. Please read them carefully before using our services or placing an order.

1. General Information
Soft Petalz operates this website to provide natural and organic skincare products. By visiting our site or purchasing something from us, you agree to be bound by these Terms and Conditions, including additional policies referenced here or available by hyperlink.

2. Product Information
All our products are handcrafted using natural and organic ingredients. We strive to describe and display our products accurately, but colors, textures, and scents may vary slightly due to their handmade nature. We are not responsible for minor variations that occur naturally.

3. Orders and Payments

  • All orders placed through our website are subject to availability and acceptance.

  • We reserve the right to refuse or cancel any order at any time for reasons including product availability, pricing errors, or suspected fraud.

  • Payments must be made in full at the time of purchase through our secure payment gateways.

4. Shipping and Delivery
We aim to process and ship all orders promptly. Delivery times may vary depending on your location and chosen shipping method. Soft Petalz is not responsible for delays caused by shipping carriers, customs, or other circumstances beyond our control.

5. Returns and Refunds
Please refer to our Refund & Return Policy for full details. We only accept returns for unused, unopened products within 7 days of receipt, under specific conditions.

6. Use of Products
Our skincare and cosmetic products are made with natural ingredients and are intended for external use only. Please read the product description and ingredient list carefully before use. Discontinue use if irritation occurs, and consult a healthcare professional if needed. Soft Petalz is not liable for misuse of products.

7. Intellectual Property
All content on this website — including text, images, logos, designs, and trademarks — is the property of Soft Petalz. You may not copy, reproduce, or distribute any content without prior written permission.

8. Limitation of Liability
Soft Petalz shall not be liable for any direct, indirect, incidental, or consequential damages resulting from the use or inability to use our website or products. Our total liability shall not exceed the amount paid for the specific product purchased.

9. Privacy
Your personal information is handled in accordance with our Privacy Policy. By using our website, you consent to the collection and use of your data as described in that policy.

10. Changes to Terms
We may update or modify these Terms and Conditions at any time without prior notice. Continued use of our website after such changes constitutes your acceptance of the updated terms.

11. Contact Us
If you have any questions about these Terms and Conditions, please contact us:
📞 Mobile: 631-708-5305
📧 Email: softpetalzzz@gmail.com
📍 Location: 194 Buckland Hills Drive, Suite 2080, Manchester, CT 06042, USA